Data Deletion

1. How to request deletion

Customers can delete the data received from Meta directly in the Platform, under Integrations, when disconnecting Meta or later (section 4). Deletion is immediate.

You can also request deletion by email, for example if you are not a customer or no longer have access to the Platform.

Send an email to xplendorcar@gmail.com with the subject "Data deletion", stating:

• the company name and company tax number used in the XPLENDOR account (or, if you are not a customer, your name and email);
• what you want deleted: only the data received from Meta, or all account data;
• if possible, the ID of the Meta ad account connected to XPLENDOR.

The request should be sent from the email address of a user of the account. If that is not possible, we will ask for another way to confirm your identity, to prevent improper deletions.

2. Timeframe

We acknowledge receipt of the request within 3 business days.

Deletion is completed within 30 days of receiving the request at the latest, and we send a confirmation by email once it is done.

Server technical logs, which may contain account and campaign IDs, are deleted automatically after 14 days. Backups: [DESCREVER CÓPIAS DE SEGURANÇA E PRAZO].

3. What is deleted

For a request to delete Meta data, the following is deleted:

• the access token and the integration settings;
• daily performance metrics (per account, campaign and ad) and metrics aggregated by age and gender;
• names and IDs of campaigns, ad sets and ads, and the links between ads and products;
• custom audience metadata and targeting settings;
• marketing expenses calculated from Meta spend.

Sales and other business data entered by the customer are kept, but are no longer linked to Meta campaigns or ads.

For a request to delete all data, the company account is closed and all associated data is deleted, except data that the law requires to be kept (for example invoicing documents).

4. What happens when you disconnect the Meta integration

In the Platform, under Integrations, the customer can disconnect Meta at any time. When doing so:

• XPLENDOR asks Meta to remove the app authorisation from the customer's account;
• the access token is deleted and XPLENDOR stops requesting data from Meta;
• the customer chooses between "Manter o histórico" (keep the history, the default), to keep viewing past results, and "Apagar todos os dados da Meta" (delete all Meta data), which immediately deletes the data listed in section 3, after the customer types APAGAR to confirm.

If the history was kept, it can be deleted later on the same screen ("Apagar os dados da Meta guardados", delete stored Meta data) or by email request, as described in section 1.

If Meta does not accept the authorisation removal request (for example because the token has already expired), the disconnection still completes; in that case, remove XPLENDOR in your Facebook settings, as described in section 5.

5. Remove XPLENDOR in your Facebook settings

You can also withdraw the authorisation directly on Meta:

• on Facebook, open Settings and privacy, then Settings;
• go to Business Integrations;
• select XPLENDOR and choose Remove.

After that, XPLENDOR can no longer access any data from your ad account. Data already received can be deleted in the Platform or on request, as described in sections 1 and 4.

6. Contact

Controller: SIMON COSTA, UNIPESSOAL LDA, tax number (NIF) 517343355, Rua Camilo de Oliveira, 101, 4.º Esq., Rio Tinto, Gondomar. Email: xplendorcar@gmail.com.

More information about how data is processed and your rights is in the Privacy Policy (/en/privacy-policy/). You may also lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.