Terms and Conditions

1. Identification

The xplendor.pt website and the XPLENDOR Platform (the "Platform") are provided by SIMON COSTA, UNIPESSOAL LDA, tax number (NIF) 517343355, registered at Rua Camilo de Oliveira, 101, 4.º Esq., Rio Tinto, Gondomar. Contact: xplendorcar@gmail.com.

2. Purpose

The Platform is a business management and marketing analytics service for companies. It lets the customer bring together data about their business and, if they choose, connect accounts on external platforms (for example Meta, Google Analytics or invoicing software) to view indicators in one place.

These terms apply to visitors of the website and to users of the Platform. Each customer's commercial terms (plan, price, duration) are set out in the respective proposal or subscription.

3. Account and access

• The customer is responsible for the accuracy of the data it enters and for keeping its users' credentials confidential.
• Each customer company can access only its own data.
• The customer must report any unauthorised use of its account to xplendorcar@gmail.com without delay.

4. Integrations with external platforms

By connecting an external account, the customer confirms it is entitled to do so and authorises XPLENDOR to read the data described in the Privacy Policy, solely to provide the service.

For Meta, XPLENDOR only reads data from the ad account chosen by the customer and makes no changes to campaigns, ads or audiences. The customer can disconnect the integration at any time in the Platform; when doing so, the app authorisation is removed on Meta and the customer chooses whether to keep the history or delete all data received from Meta.

Use of external platforms remains subject to those platforms' own terms. XPLENDOR does not control the availability or accuracy of the data those platforms provide.

5. Acceptable use

The customer agrees not to use the Platform for unlawful purposes, not to attempt to access other customers' data, not to interfere with the operation of the service and not to enter third party personal data without a legal basis to do so.

6. Customer data

Data entered or imported by the customer belongs to the customer. XPLENDOR processes it to provide the service, as described in the Privacy Policy (/en/privacy-policy/).

When the customer uses the Platform to process third party personal data (for example visitors of its website), the customer is the controller and XPLENDOR acts as a processor, on the customer's behalf and according to its instructions.

The customer may request export or deletion of its data. Deletion instructions are at /en/data-deletion/.

7. Indicators and recommendations

Indicators, comparisons and recommendations shown by the Platform are calculated from the available data and are for information only. They do not guarantee results. Business decisions remain the customer's responsibility.

8. Intellectual property

The software, design and content of the Platform and website belong to SIMON COSTA, UNIPESSOAL LDA or their respective owners. The subscription grants the customer a non-exclusive, non-transferable right of use for its duration.

9. Availability and liability

XPLENDOR seeks to keep the Platform available and data secure, but does not guarantee uninterrupted operation, in particular during maintenance or outages of third party services.

To the extent permitted by law, XPLENDOR is not liable for indirect damages or loss of profits. Nothing in these terms limits rights granted to consumers by law or any liability that cannot be legally excluded.

10. Termination

The customer may cancel the subscription under the terms of its plan. When the account is closed, the company's data is deleted, except data that the law requires to be kept. XPLENDOR may suspend access in case of serious breach of these terms, after notifying the customer whenever possible.

11. Changes

These terms may be updated. The date of the last update is shown at the top of the page and relevant changes are communicated to customers with reasonable notice.

12. Governing law and disputes

These terms are governed by Portuguese law. The courts of [COMARCA] have jurisdiction over disputes, without prejudice to applicable mandatory rules.

Consumers may use an alternative consumer dispute resolution entity. More information at www.consumidor.gov.pt.